Refund Policy

This policy explains how refunds work for Rolefora purchases. Payments may be processed by our authorized payment provider, including Paddle, and refunds are handled subject to that provider's process as well as any applicable consumer rights in your jurisdiction.

Rolefora Pro (subscription)

You can cancel your Rolefora Pro subscription at any time from your account billing settings. Cancelling stops future renewal charges; your Pro access continues until the end of the billing period you already paid for. If you believe you were charged in error, or cancelled but were still charged, contact us and we will review it.

Rolefora Credits (one-time purchase)

Rolefora Credits are a one-time, separate purchase from any subscription. Because credits are made available to your account immediately after purchase, refund requests for credits are reviewed case by case — for example, an accidental duplicate purchase or a purchase affected by a technical issue on our side. Please contact us as soon as possible after the purchase if something went wrong.

How to request a refund

To request a refund, email us at [email protected] with:

• The email address on your Rolefora account
• The approximate date of the purchase
• Whether the purchase was Rolefora Pro or a Rolefora Credits pack
• A short description of the issue

We aim to respond to refund requests promptly.

Processing

Approved refunds are processed back to your original payment method through our payment provider and may take a few business days to appear, depending on your bank or card issuer.

Questions

If you have questions about a charge before requesting a refund, reach out at [email protected] — we're happy to help.